From dispatch to your door
Tracking follows actual carrier scans and available updates. Gaps between scans can occur. The stages below explain the journey, not a live order status.
- Order confirmed
Order review, preparation and packing
- Dispatched from China
Handover to the selected delivery service
- Transit & customs
International transport and destination clearance
- Local delivery
Local carrier delivery or pickup notice
Available delivery services
Delivery services are not published yet. Contact us before purchase.
These are store-configured transit estimates, excluding order preparation. Holidays, customs and local delivery can affect timing. Weight-based services use actual or volumetric weight, and remote-area surcharges may apply. Final availability and charges appear at checkout.
Common questions
Where can I track my parcel?
Open the order page for tracking details. Guests use their saved order link, or contact the store with the order number and checkout email for verification.
What if delivery is late or marked delivered but missing?
Check the address, mailbox, collection point and household members, then contact the store to investigate and arrange an appropriate resolution.
What if an item is damaged or incorrect?
Keep packaging and available photos, then open an after-sales request or contact support. Do not send returns to an unconfirmed address.