Eligibility & timing
Contact us before purchase to confirm any additional store return window. Applicable statutory time limits and rights remain available. Nothing in these policies excludes mandatory cancellation, return, repair, replacement or refund rights under applicable law. Mandatory law takes precedence.
Start a request
Sign in with the purchasing account, open the order and select Return or exchange, then choose refund, return or exchange and explain the issue. Guests can use their saved order link. If you cannot access it, contact us with the order number and checkout email for verification. Never send passwords, full payment-card details or verification codes.
Condition & exceptions
For change-of-mind returns, retain the item, accessories and packaging where possible and avoid use beyond reasonable inspection. Exceptions for personalised, perishable or unsealed hygiene goods must be disclosed and permitted by applicable law; they are not a blanket exclusion. Contact us for faulty, incorrect or transit-damaged items.
Return address & postage
Contact support for the correct return address and instructions; do not assume the parcel sender address accepts returns. Keep proof of posting and tracking information. Reasonable necessary return costs for faulty or incorrect goods are handled by the seller as required by law. Any customer-paid change-of-mind return costs must be disclosed before purchase.
Exchanges & status
Exchanges depend on stock and delivery availability. If an exchange is unavailable, we will discuss an alternative or refund as appropriate. Submission is not approval. Check the order page for case status and replies and retain return tracking.