Contact support
Contact the store through your order page Contact us to confirm support hours and response timing.
Track an order or request support
Open Your orders after signing in for dispatch details, available tracking events and after-sales requests for eligible orders. Guests use their saved order link or contact us for verification. A tracking number alone does not confirm the parcel has reached its next stage.
What to include
Include the order number, checkout email and a description. Add available photos for damage or missing/wrong goods, or tracking details for delivery issues. Do not send passwords, verification codes or full payment-card details.
Before returning a parcel
Obtain the correct return address and instructions so the parcel is not sent to a warehouse that cannot accept it. Whether a return is needed, who pays postage and the resolution depend on the issue and applicable law.