Cancelling an order
Unpaid orders can be cancelled from the order page. For paid orders not yet dispatched, request a refund promptly; dispatched goods follow the returns process. Contact us about payment exceptions or duplicate charges before paying again.
Refund amounts & charges
Refunds reflect the amount actually paid, the reason and applicable rules for goods, discounts, tax, original standard delivery and return postage. We will explain the calculation in your case and will not impose undisclosed or unlawful charges.
How refunds are sent
Online payments are refunded through the original payment provider where applicable and available. Offline payments require seller verification and an agreed repayment method. Do not send full card details or verification codes by email. A refund being processed is different from funds reaching your account.
Processing & settlement
Contact support to confirm review and initiation timing. Settlement also depends on the payment provider and bank. Applicable legal deadlines govern eligible refunds. If a confirmed refund has not arrived, provide the order number and refund reference for investigation.
Your rights
Nothing in these policies excludes mandatory cancellation, return, repair, replacement or refund rights under applicable law. Mandatory law takes precedence.